Any unused full-price merchandise purchased from opellecreative.com may be returned for a full refund exclusive of shipping if received within 14 days of receipt of shipment.
Sale and items purchases with a discount applied are returnable within 14 days of receipt for store-credit only. Refunds will not be issued for these items.
All returns must be requested by contacting email@example.com prior to return shipment. Items sent for return or exchange must be in original condition, unused with all tags in place. Please ensure returned items are packaged safely in either the original shipping box or a comparable carton. Opelle retains the right to deny returns on merchandise that is not received in saleable condition. We cannot accept returns which are damaged or lost in transit or that are received after 14 days of receipt. Return shipment costs are the responsibility of the customer except where an item is deemed faulty. When refunds are issued they will be applied to the original purchaser via the same method that payment was received, minus original shipping costs. Opelle is unable to refund any customs or duties incurred on items shipped outside North America.
Final Sale, jewellery and any special order items are FINAL SALE and cannot be exchanged or returned.
HOLIDAY RETURN POLICY
Items purchased as gifts during the month of December can be exchanged or returned for merchandise credit until January 10th of the following year with the original order number or gift receipt. Final Sale & Special Order items excluded.
All returns must be authorized by Opelle prior to return shipping. We do not accept returns which are sent without prior authorization. Please email us at firstname.lastname@example.org with your order details for a return number and shipping instructions.
The cost of return shipping is at the customer’s expense. Please note that returns received with duties, tariffs or import taxes attached will be refused. It is the shipper's responsibility to ensure that returns are sent free of c.o.d. restrictions.
Refunds & exchange will be made within 5 business days of receipt of goods, via the same means by which original payment was made. In the case of repairs and warranty claims, these items will be assessed within the same time-frame.
WARRANTY & REPAIRS
All Opelle products are made by hand in Toronto Canada. Your satisfaction is very important to us and as such we guarantee our workmanship & the quality of our products against flaws and defects. Any production flaw or defect occurring within the first year of purchase will be corrected either by repair or replacement as appropriate, and the item returned to you free of charge.
Warranty & Repair requests must be accompanied by a valid proof of purchase, either from opellecreative.com or an approved stockist. Natural wear and tear, variations in the natural grain of the leather and damage due to misuse is not covered under our repair policy.
Please address Warranty & Repair requests including your order number and documentation of the issue to Georgia at email@example.com