SHIPPING & RETURNS
RETURNS & REPAIRS
Any unused full-price merchandise purchased from opellecreative.com may be returned for a full refund exclusive of shipping if received within 14 days of receipt of shipment. Sale and items purchases with a discount applied are returnable within 14 days of receipt for store-credit only. Refunds will not be issued for these items.
All returns must be requested by contacting info@opellecreative.com prior to return shipment. Items sent for return or exchange must be in original condition, unused with all tags in place. Please ensure returned items are packaged safely in either the original shipping box or a comparable carton. Opelle retains the right to deny returns on merchandise that is not received in saleable condition. We cannot accept returns which are damaged or lost in transit or that are received after 14 days of receipt. Return shipment costs are the responsibility of the customer except where an item is deemed faulty. When refunds are issued they will be applied to the original purchaser via the same method that payment was received, minus original shipping costs. Opelle is unable to refund any customs or duties incurred on items shipped outside North America.
Final Sale, jewellery and any special order items are FINAL SALE and cannot be exchanged or returned.
QUALITY GUARANTEE
Opelle Creative strives to provide the highest quality product possible. An item is considered faulty where a quality or production flaw occurs within 1 year of purchase. Please inspect your product carefully. Items that are damaged as result of normal wear and tear are not considered faulty. When items are deemed faulty they will be replaced with a new item of the same color & season as the original purchase.
We will make reasonable repairs on items purchased from opellecreative.com free of charge for up to 1 year from date of purchase. After 1 year a nominal fee will be applied. Please address repair inquiries to info@opellecreative.com Please note: As repairs & warranty claims are made in our studio in Toronto, Canada the cost of return shipping is at the customer’s expense. We will make all necessary repairs and return the goods to you, however we cannot cover the cost of shipping from you to us. We reserve the right to deny unreasonable repair requests.
RETURN SHIPPING
All returns must be authorized by Opelle prior to return shipping. We do not accept returns which are sent without prior authorization. Please email us at info@opellecreative.com with your order details for a return number and shipping instructions. Returned items may be returned (use original packaging if possible) to: Opelle Creative Inc. 128 St. Clarens Ave, Toronto, Ontario M6K 2S8
The cost of return shipping is at the customer’s expense, except in the case where an item is deemed faulty. Please note that returns received with duties, tariffs or import taxes attached will be refused. It is the shipper's responsibility to ensure that returns are sent free of c.o.d. restrictions.
Refunds & exchange will be made within 5 business days of receipt of goods, via the same means by which original payment was made. In the case of repairs and warranty claims, these items will be assessed within the same time-frame.
